On Saturday morning, the North Dakota Department of Health (NDDoH) experienced a notification issue with the software program that issues COVID-19 test results. A number of individuals who had previously tested negative for COVID-19 and had been notified were electronically notified again of their results. The issue has been corrected and individuals who have not tested recently should disregard.
“The team is always working to improve the customer experience and get people their results in a more timely and convenient way,” said Duane Schell, Chief Technology Officer with the North Dakota Information Technology Department (NDIT). “As our team was adding additional automation capabilities, the system inadvertently electronically notified individuals who had already received their results.”
Teams from the NDDoH and NDIT are exploring the issue and more information will be provided at the next news conference.